Refund Policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return and exchange, you can contact us at pi@petra-vita.com. When requesting a return via email or phone, we would request the receipt number, location, and reason for return (for quality assurance purposes).

Exchanges are only allowed for items of the same value or higher

All returned items must be in original packaging

If you chose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges might apply for below 300 AED orders.

Unfortunately, for Cash on Delivery (COD) orders, we are not allowed to refund cash nor refund via credit card due to security and verification reasons.
15 days of warranty in case of broken pairs if no major usage is proven and it can be determined that it is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure, or extensive use. If it's this case, please send an email to pi@petra-vita.com to explain your concern and how to proceed.

Unfortunately, we do not accept any returns/exchanges on sale items or pre-ordered products.

You can always contact us for any return questions at pi@petra-vita.com  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.